Discrimination is Against the Law
ElderONE complies with applicable federal civil rights laws and does not discriminate on the basis of race, creed, color, national origin (including limited English proficiency and primary language), sex (including gender identity or status of being transgender), sexual orientation, age or physical or mental disability (including gender dysphoria), developmental disability, type of illness or condition, or source of payment.
ElderONE:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services in a timely manner to individuals with limited English proficiency, such as:
- Oral interpretation
- Written translations
- Electronic translated documents
If you need these services, contact your ElderONE social worker or contact the ElderONE Section 1557 Coordinator listed below.
If you believe that ElderONE has failed to provide these services or discriminated in another way on the basis of race, ethnicity, color, national origin, ancestry, religion, sex, age, sexual orientation, marital status, registered domestic partner status, military status, mental or physical disability, medical condition, genetic information, or source of payment, you can file a grievance with:
ElderONE Section 1557 Coordinator
Quality Supervisor
330 Monroe Avenue
Rochester, NY 14607
Phone: (585) 922-2800
Toll Free: (855) 457-4636
Fax: (585) 922-2847
TTY: 800-662-1220
Email: ElderONESection1557Coordinator@RochesterRegional.org
You can file a grievance verbally or by mail, fax, or email. If you need help filing a grievance, ElderONE's Section 1557 Coordinator is available to help you.
ElderONE maintains a Section 1557 Nondiscrimination Grievance Procedure. A copy may be obtained from the Section 1557 Coordinator.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019
1-800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/civil-rights/filing-a-complaint/complaint-process/index.html
ElderONE is committed to providing participants with services in accordance with Title VI of the Civil Rights Act.
Notice of Availability of Language Assistance Services and Auxiliary Aids and Services
ElderONE Participant Rights Under Title VI Regarding Transportation Services